Privacy Policy

Information We Collect

We collect the following types of information to provide you with our services:

Personal Information

• Name: To identify you and personalize your experience
• Email Address: For account creation, order updates, and communication
• Phone Number: For order-related communication and delivery updates
• Shipping Address: To deliver your orders to the correct location
• Billing Address: For payment processing and invoicing

Order Information

• Products purchased
• Order history and transaction details
• Payment method (processed securely by Razorpay)

Technical Information

• IP address and browser type
• Device information
• Pages visited and time spent on our website

How We Use Your Information

We use your information for the following purposes:

• Processing and fulfilling your orders
• Sending order confirmations, invoices, and shipping-related updates (including partner-provided AWB or tracking details where applicable) by email
• Responding to your inquiries and customer support requests
• Improving our website and services
• Preventing fraud and ensuring security
• Complying with legal obligations

Data Security

Authentication Security

We use Supabase Authentication for secure user account management. Your password is encrypted and stored securely. We never store or have access to your plain-text password.

Payment Security

All payments are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store any credit card or debit card information on our servers. Payment data is handled entirely by Razorpay's secure infrastructure.

Data Storage

Your data is stored securely on Supabase's cloud infrastructure with industry-standard encryption. We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Shipping partners: We share your name, phone, and delivery address with the courier or logistics provider handling your order so they can deliver and provide tracking when available
• Payment Processing: Payment information is shared with Razorpay for secure transaction processing
• Legal Requirements: We may disclose information if required by law or to protect our legal rights

Cookies and Tracking

We use essential cookies to maintain your session and provide core functionality. We do not use third-party advertising or tracking cookies. You can control cookies through your browser settings.

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your account and data
• Withdraw consent for data processing
• Request a copy of your data

To exercise any of these rights, please contact us at support@mobilespareparts.in

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Order and transaction data is retained for accounting and legal compliance purposes.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.